Dr Steve Joe Integrative Medicine Ltd Terms and Conditions

Who we are

Dr Steve Joe Integrative Medicine Ltd is a New Zealand owned business.

Your access to and use of the Dr Steve Joe Integrative Medicine Website is subject to these Terms and Conditions. By accessing and using this Website, you accept and agree to these Terms and Conditions without any limitation or qualification.

These Terms and Conditions together with your Order constitute the entire Contract between Dr Steve Joe Integrative Medicine and you for the supply of Products you have ordered. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing.

‘Order’ means the order submitted by you for Products on the Website and ‘Products’ means the products available for sale on the Website.

The products and services on this website are only for patients of Dr Steve Joe Integrative Medicine. They are “Practitioner Only”.

Legal Capacity to Transact

By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. If you are under the age of eighteen (18) years you cannot place orders with Dr Steve Joe Integrative Medicine. Should Dr Steve Joe Integrative Medicine suffer any damage or other losses as a result of a transaction entered into by a minor, Dr Steve Joe Integrative Medicine reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Dr Steve Joe Integrative Medicine

Payment Methods and Processing & Information Security

Transactions are processed via an industry standard secure https connection using Pay Station as a third party payment gateway. This means that you can be assured that your sensitive data such as credit card numbers will remain confidential because all information is 128bit encrypted.

Subscription Billing Cycles

Not Applicable


All Dr Steve Joe Integrative Medicine purchases include GST unless otherwise stated on the Product listing


All prices are in New Zealand dollars.
Dr Steve Joe Integrative Medicine Ltd is a New Zealand registered company, and all transactions will be billed in New Zealand dollars.


Information provided on our site is for information only. If you are pregnant or lactating or have developed a new medical condition, please contact us to make sure that the products are still suitable for you. Always read the label and take as directed by us. If symptoms persist consult us or your normal medical provider.

Dr Steve Joe Integrative Medicine makes every reasonable effort to present accurate information on this Website, however, we accept from time to time the information may contain typographical errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologise for any inconvenience this may cause you. If you are not fully satisfied with your purchase please see our returns policy for details on how to obtain a refund.

Exclusion of warranties and liability

To the extent permitted by law, and without limiting your rights under the Consumer Guarantees Act 1993, Dr Steve Joe Integrative Medicine excludes all:

(a) warranties, conditions and representations whether express, implied, statutory or otherwise, relating in any way to the Website, your use of the Website and the information, products supplied, offered to be supplied or advertised or accessed through the Website; and

(b) liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage), costs and expenses suffered by you or claims made against you arising from or in connection with your use of the Website and the information, products supplied, offered to be supplied or advertised or accessed through this Website for any reason whatsoever (including negligence).

Our maximum aggregate liability for any Product supplied to you whether, in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
You agree that if the Products are acquired for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 are excluded in relation to those Products.

Links to 3rd Party Websites

Our website may contain links to other websites that are not owned, operated or controlled by Dr Steve Joe Integrative Medicine. We cannot be responsible for any content accessed via these other sites. Downloading material from some sites may risk infringing intellectual copyright or introduce viruses to your system. Please read the terms and conditions of these other sites.

We make every reasonable effort with our website to keep it free from viruses and errors. However, we do not accept liability for any damage or loss caused to your computer hardware, software, and internet connections through using our website.

No links may be made to this website without the prior written consent of an approved company representative.

Intellectual Property Rights

Please be aware that our website contains trademarks which can belong to either Dr Steve Joe Integrative Medicine or third party companies. Using the logos, icons and service names is prohibited in any manner and will be considered a violation of copyright law.

Expiry Dates

All product expiry dates on supplements vary depending on the recommended shelf life of each product. We will not deliver products that are expired or within 2 months of their expiry date.

Contact Details

Ph 07 8558592

Email for enquiries: [email protected]

Returns / Refund Policy

We do not accept returned products, please make your order carefully.

We do not offer any refund on orders unless

  • 1. the product is damaged or faulty, we’ll meet our obligations under the Consumer Guarantees Act to provide a remedy in terms of a refund, exchange or credit.
  • 2. delivery is delayed beyond a reasonable timeframe. (We will notify the delay to the customer and provide an option for a refund)
  • 3. we send out the incorrect product.

When requesting a refund on entire order, your original shipping fee will be refunded also. Shipping costs will not be refunded for partial order returns.


Dr Steve Joe Integrative Medicine respects the privacy needs of our customers which is why we handle any personal information collected in a secure and confidential manner. All personal information collected is for use by Dr Steve Joe Integrative Medicine only. This information may include details such as name, age, gender, email address, phone number and postal address.

NB: Credit card details are NOT held by Dr Steve Joe Integrative Medicine. Your credit card details will be encrypted via the selected third-party encryption facility.

Dr Steve Joe Integrative Medicine cannot access any credit card details. We will only use your information collected to:

  • Process your orders, returns and exchanges,
  • Verify you to assist with any queries you may have,
  • Improve the website and your shopping experience.

We will not distribute your information to any third parties. However, we do use other companies and individuals to perform services on our behalf. These services include delivering packages and processing payments. They will have access to your personal information in order to perform these services but are not authorised to use your information for any other purpose.


Our website uses a technology called cookies. A cookie is an alphanumeric identifier which our website may send to your computer’s hard drive. Cookies will be stored on your hard drive and allow us to recognise your computer when you return to our website, eliminating the need for you to repeat the same information each time you visit us. Accepting a cookie does not give us any access to the data held on your computer, only to our cookie. You may configure your browser settings to turn off cookies, however, this may affect the levels of functionality you experience on our site.

Shipping within New Zealand:

For all our orders we use Fastpost Couriers.

Please ensure the delivery address is correct and is a physical location. It is better to use a physical address rather than a PO Box as some orders may be too bulky. Dr Steve Joe Integrative Medicine cannot take any responsibility for incorrect delivery details received, and consequent costs that may be incurred.

We aim to dispatch your order within 1-2 working days.  Target delivery time is within 5 working days. Occasionally a product may be unavailable and if this is the case, you will be advised at the time of ordering that an additional 3-5 days will be required to fulfil the order. Or provide you with an alternative option.

Orders received on Fridays, Saturdays, Sundays and Public Holidays will be processed on the following business day. We aim to deliver your items as soon as possible but dispatch times indicated are subject to change and we will contact you should this arise. If you have any special delivery instructions please advise when placing your order.


We do not ship nor take international orders. This online shop is for New Zealand customers only.  Please contact us on [email protected]

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